FAQ

If you are interested in buying Tile3D software, we recommend you to download Tile3D demo version and try it. Please note that demo-versions distribution kits presented in the Download do not have the registration function and are intended only to familiarize themselves with the functionality of the program.

If you have decided to buy the program, you can buy it in the Purchase section of our website.

To buy the program using PayPal you should fill in the given form: type your name, country, city/town and your e-mail; select the program version you want to buy. Then click on "Buy now" and pay for the order with PayPal according to its terms.

As soon as we receive your payment, we will send you an email with a precise instruction on how to install and register the program. Please follow these instructions when installing and registering the program. You must log in to https://www.tile3d.com/en using your username and password. Download the Tile3D installation file at https://www.tile3d.com/en/demo/rel.php. Install the program on the PC on which you will work with it.Then you should register the Tile3D. In order to do that, just fill in the registration form on our website: https://www.tile3d.com/en/reg/.

After that, within 1 working day, we will send the data for registration of the program (registration name and registration key) to the email address specified in the registration form.

Using the registration data, register the program Tile3D.

No, we don't, because there is no need in it. Tile3D is easy to use and has a user-friendly interface. An average designer or tile sales assistant will quickly master the program using the program's demo and video tutorials. Moreover, in Tile3D you can open a manual by pressing F1 button.In the manual you’ll find a detailed description of each Tile3D function. Therefore it could be really useful to read it.

However, if you still need advice on working in the program, it is enough to apply for technical support info@tile3d.com and our specialists will answer you.

At first please check System requirements for Tile3D software.

If you are planning to use Tile3D software on a laptop, please make sure that it has a discrete (external) graphics card.

We strongly DO NOT recommend using Tile3D software on laptops with integrated graphics cards, because they do not support all OpenGL modes correctly (Tile3D software uses OpenGL as a graphics platform).

Using OpenGL Extensions Viewer please make sure that your graphics card supports OpenGL v. 1.5 or higher.

It is recommended to use a video card with a memory capacity of at least 1 GB and a memory bus width of 128 bits.

Moreover, it is necessary to check if you have installed the original driver for your graphics card. If not, you should install it. In order to do that, you should download the latest driver for your graphics card from the graphics card manufacturer’s website and install it on your PC.

For devices where two video adapters are installed - integrated and discrete (for example, laptops or all-in-one computers), do the following:

• download drivers for an integrated and discrete video card from the official site of the hardware manufacturer, taking into account the version and bitness of your Windows operating system;
• first install the driver for the integrated video card, then for the discrete one (in that order). In some cases, it may be necessary to forcefully remove previously installed drivers;
• In the control panel of video adapters, perform the configuration in such a way that when Tile3d starts up, a discrete video card with high performance priority will be enabled.

It is also necessary to pay attention to the following graphics card settings:

• "Anisotropic Filtering" → "Use Application Setting" — should be enabled
• “Adaptive anti-aliasing” → “Use application settings” — should be enabled. Manual setting should be disabled (this is very important!)

Please remember that some applications can automatically change graphics card settings. Therefore, you shouldn’t give them permission to do it.

In order to check how your graphics card works with Tile3D, please download and install Tile3D Demo, create a simple project, lay tile on walls, place 3D objects and use the following visualization functions:

• Select "File" → "System settings" → "General" and increase anti-aliasing value to "aa4x"
• Turn on bump mapping and shine on objects by clicking on the corresponding buttons in the lower-left corner of the program’s window

If you have encountered some problems with graphics while working in Tile3D, e.g. it is impossible to select some surfaces by double clicking on them, textures and materials are displayed incorrectly, grid and coordinates disappear when you edit a contour or a surface, it is impossible to lay the selected tile on a surface, etc., please check the above mentioned recommendations or contact us at info@tile3d.com.

First of all, if you add tile textures to the program by yourself, please note that low quality tile textures will look low quality even after rendering. Therefore, it is recommended to use only high resolution textures (at least 10pix per 1 cm, JPG file format, 24 bit RGB color model).

When your project is ready it is recommended to use some functions that improve visualization:

• Select "File" → "System settings" → "General" and increase anti-aliasing value to "aa4x".
• Turn on bump mapping and shine on objects by clicking on the corresponding buttons in the lower-left corner of the program’s window.
• Use "Light source settings" button to adjust the level of room lighting from two cameras (orthogonal camera and perspective camera).

Function "Mode" → "Visualization"

The mode is designed to form higher-quality 3D images, taking into account the adjustment of light, shadow, etc. Then you’ll be able to adjust image clarity and save the image in BMP format (by default images are saved in Projects folder). Read more about visualization settings here →

Function "Mode" → "External render" (this function is available only for Tile3D PROF+RENDER users)

Next you need to properly configure the render.

After setting up the project, we perform “Export the project to the rendering format”. Next, select “Start rendering” (to get the image of the project) or “Spherical panorama” to select the spherical panorama formation mode and get a panorama file.

A panoramic image can be displayed on the screen of a monitor or other device using a special utility (for example, DevalVR player) or using 3D glasses. You can use the most simple VR glasses and a smartphone with a player installed to view 3D panoramas. Or use professional 3D glasses.

This happens due to the problem with access rights.

The error can be eliminated in one of the following ways:

1. You can uninstall the program, delete all program directories and install it again. When you install the program, you should right click the program's installation file and select PROPERTIES. In application properties window, go to COMPATIBILITY tab and check the option "Run this program as an administrator" in Privilege Level section. Then click Apply and OK to save the change.
2. You can run the program as an administrator by right-clicking the program's shortcut and selecting "Run as administrator".
3. You can run the program as an administrator by default. In order to that, you should right-click the program's shortcut and select PROPERTIES. In application properties window, go to COMPATIBILITY tab, and check the option "Run this program as an administrator" in Privilege Level section. Then click Apply and OK to save the change.
4. The problem with access rights can be omitted, if you install the program in root directory C:\ .

1. Check if the number of purchased licenses matches the number of registered programs.
2. Run the program as an administrator by right-clicking on the program's shortcut and selecting "Run as administrator". OR in the application properties window, go to the COMPATIBILITY tab and check the “Run this program as administrator” checkbox in the “Privilege level” section. Then click Apply and OK to save the changes.
3. It is necessary to exclude the influence of the anti-virus on unauthorized deletion or blocking of program files. In the settings of your antivirus, install the Tile3d application in the exception.
4. You may have made changes to the hardware configuration (PC). Please check the program's HARDWARE ID by starting the program and selecting "Help" → "Registration". If HARDWARE ID has changed, then it explains the fact that the program is available only in demo mode.

In all cases, you need to contact the developer to find out the reason.

For irrelevant versions of Tile3d 4.0-6.0 (these versions are not serviced since 01/01/2019) HARDWARE ID can change if you:

• change or upgrade your PC;
• change or upgrade your operating system;
• redistribute your hard disk space;
• change one Windows user to another.

In this case, you need to purchase an update to version 7.xx, update the program, send a registration request and get a new key.

Start Tile3d. Open Help - About Tile3d. If you see the status "not registered", this could happen due to one of the following reasons:

1. Correctly copy the registration name and registration key that you received from the developer Tile3d
2. Please make sure that you are trying to register the same version that you have purchased. Moreover, you should specify the right program version in the registration request.
3. At the time of registration your HARDWARE ID is not the same as the HARDWARE ID that was specified in the registration request. Restart your computer, run the program and make sure that the HARDWARE ID hasn't changed. This HARDWARE ID should be sent in the registration request.
4. You have not enough rights to create a file with the key. In this case it is recommended to install and run the program as an administrator.

There is no network version of Tile3D. The program works only on local machines.

If you want to install the program on several computers, you can buy additional workstation licenses. If your computer is in a local network, it is possible to open the projects that are located on the other computers.

Tile database doesn’t change after program registration. Several tile collections and some other materials are initially placed in the database only to let users try the program in the demo mode. In order to add tiles to the database you should do the following:

1. If you have access to the “Collections” section on tile3d.com

Log on to https://www.tile3d.com/en/support/ using your username and password. Mark the necessary collections and download the archive file to your computer (no more than 10 objects to download). Run Tile3D and select "Table" → "Materials". You"ll see a window with all materials that are already included in the database. Left-click the "Tile" string, then right-click and select "New Child element". A new string will appear. In the "Name" field in the right part of the window enter the name of tile manufacturer. Thus, you have created a subsection, which will all tiles of the specified manufacturer. After that right-click the string with tile collection and select "Import". Specify the path to the archive file that you downloaded and click «Open». The tiles will be loaded into the program.

If you did not find the required tile collection at https://www.tile3d.com/en/support/, send us a request by email info@tile3d.com. Be sure to include the address of the site where these collections can be. We quickly and efficiently process your application.

2. If you don’t have access to "Collections" section of tile3d.com website

Tile3D PROF users can prolong the access by purchasing "Access to Collections". Or you can add tile texture to the program yourself. It is recommended to use only high-resolution textures (at least 10 pixels by 1 cm, JPG file format, 24-bit RGB color model). To learn more about adding tiles, you can download the video “How to add tiles to a program” in the “Downloads” section or read the user manual.

How to add a 3D object from your site to the program

In order to add 3D objects please do the following:

• Download an archive with desired 3D objects from "Collections" section of tile3d.com website using your login and password for authorization.
• Unzip downloaded archive.
• Copy a 3dt-file from the unzipped archive to Models subdirectory of the program's main directory (ex. C:\Tile3D_7**\Models). After that the 3D object will be added to the program. You’ll find it in the right part of the program’s window after clicking on "Objects" button.

In order to learn more about 3D object you can download a video tutorial "Using 3D-objects in the program" or read user manual.

Is it possible to use in the program some 3D object that were downloaded not from your website?

Basically, Tile3D uses 3D models in 3DT format. It is also possible to use some 3DS object. To verify the correct operation of 3DS objects and convert them to 3DT format, you should use a 3DT Maker utility. It is distributed and installed together with Tile3D software. You can find it the directory where Tile3D is installed.

Is it possible to change the size of 3D object s in the program? For example, can I increase the height of the shower cabin that I have downloaded from your website?

No, it is impossible to change the size of 3D objects in Tile3D.

If after adding tile texture to the database the texture is displayed incorrect or you are unable to add texture to the database, you should to check whether the image file extension is its actual file extension. Moreover, it is likely that the image was saved with CMYK color model, while texture files used in Tile3D should be saved with RGB color model.

The difference between CMYK and RGB is that CMYK color model has 32-bit JPG file. However, RGB color model supports only up to 24-bit file format JPG.

In order to solve the problem you can simply convert CMYK JPG file into RGB JPG file using any graphics editor (ex. Paint).

We are trying to add on Tile3D website as many tile collections as possible. However, most of world tile manufacturers are constantly expanding their product range. Therefore, some tile collections may not be present on the website or they may become outdated. In that case you can send a request for adding/updating a tile collection at info@tile3d.com.

In the request you should specify:

• Name of the tile manufacturer;
• Name of the tile collection;
• Links to the tile manufacturer/supplier website, when we can find tile textures and sizes.

In version 7 of the program there is the possibility of archiving the catalog of coatings for its subsequent restoration. Perform the operation: «Database» – «Materials» – «Add Database to archive». Save the archive file. The archive of directories in this case is best stored on a separate carrier.This operation can be useful both for saving the catalog of tiles from accidental damage to the program, as well as for reinstallation of the program with subsequent restoration of the catalog. Perform the operation: «Database» – «Materials» – «Extract Database from archive». Open archive file.

Please find out what MS Office version are you using.

MS Office 2010 Starter doesn't support OLE Automation. This technology is used to during tile import in Tile3D.

The error can be eliminated in one of the following ways:

1. You can install MS Office 2010 Professional;
2. You can install other MS Office versions that support OLE Automation;
3. You can install OpenOffice and AutomateIt! utility (it allows Tile 3D to work with OpenOffice).

You can find the minimum and recommended hardware requirements in the "System requirements" section.

Tile3D and Tile3D+RENDER have the same video card requirements. However, Tile3D+RENDER has higher CPU requirements, because CPU characteristics affect rendering speed. Therefore, it is recommended to use multi-core processors (for POV-Ray v. 3.7). The more cores your CPU has, the faster will be the speed of rendering.

First run the command: 'File' → 'Data optimization' → 'Files of textures' and wait till the data optimization will be completed.

This may be due to the fact that the collection of sheets with an empty “Name” field has been added to the list of materials. Please delete one of the latest tile collections you tried to import. Then check if there are any tile collections with empty 'Name' field in the list of materials. If you find such collections, delete them. If not, delete any unnecessary tile collection from the list of materials. After that, you should optimize the texture data in the program again. To do this, select “File” → “Data Optimization” → “Texture Files” and be sure to wait until the data optimization is completed.

Delete the file Tile3D.ini (it contains information about program's window mode) from the program's directory.