The main objective of PCI is to generate costumer satisfaction. The company will always gives the best service to the customers and tries to handle all complaints wisely. The company has developed strategic marketing program to increase the customer and business partner’s buying power. In order to serve the customers, many showrooms have been opened in many cities, like Jakarta, Surabaya, Bandung, and Semarang.

PCI’s products are distributed throughout Indonesia, and exported up to 5 continents. To reach global market, PCI continues to search new markets and extended its distribution channel.

Advanced technology and imported machinery, including Robotic Applications, Continuous Mills, Laser Engraved Rotocolor Printers, Laser Guided Vehicles and other instruments, have developed PCI into a consistent, strong and efficient company. With those basic instruments, the company can produce many products with high quality and many designs. PCI is also supported by Design and Development Center, Laboratory and Engineering Support, and IT infrastructure.

One of the success factors of PCI is the human resources. Supported by creative, professional team work, and advanced technology, PCI has developed into a company that manufactures many ceramic products with the sense of art. To keep its position as a trend setter company in Indonesia, PCI’s employees are sent regularly to participate in many overseas training programs, for example ceramic exhibitions in Italy and Spain. Based on this condition, the company can be prepared to compete with many world class companies in the future.

The certificate of ISO 9001:2000 has proven PCI as a high quality and efficient manufacturing company, to generate customer satisfaction.